Publication
School of Hotel & Tourism Management (HOT)
Publications
Scopus
| S.No | TITLE |
|---|---|
| 1. | Ravishankar, B., & Christopher, P. B. (2024). Examining the impact of service quality on repurchase intent: A study of foreign international airlines. Revista de Gestão Social e Ambiental, 18(6), Article 015. https://doi.org/10.24857/rgsa.v18n6-015 |
| 2. | Frederick, J. T., & Thangaiah, S. (2024). Customer demographics and hotel service quality: An in-depth investigation. International Research Journal of Multidisciplinary Scope, 5(3), 1075-1085. https://doi.org/10.47857/irjms.2024.v05i03.0908 |
| 3. | Ruchi, Choudhary, K., Ganguly, S., Deepika, Singh, P. K., & Joseph, A. (2024). Revolutionizing higher education with AI: Opportunities, challenges, and future trends. Library Progress International, 44(3), 9834-9844. |
| 4. | Ravishankar, B., & Christopher, P. B. (2023). Examining the role of customer satisfaction and brand image as mediators between service quality and repurchase intent with reference to India?s international airlines. Revista de Gestão Social e Ambiental, 18(1). https://doi.org/10.24857/rgsa.v18n01-010 |
| 5. | Ambardar, A., Singh, A., & Singh, V. (2023). Barriers on implementing ergonomic practices in hotel housekeeping. International Journal of Hospitality and Tourism Systems, 16(2), 11-17. |
| 6. | Ansari, A. I., Singh, A., & Singh, V. (2023). The impact of differential pricing on perceived service quality and guest satisfaction: An empirical study of mid-scale hotels in India. Turyzm/Tourism, 33(2), 121-132. https://doi.org/10.18778/0867-5856.33.2.10 |
| 7. | Mukherjee, S., Singh, M., Mukherjee, M., Ganguly, S., & Ailawadi, P. (2023). Showcasing new tourism destinations by using GIS: A study of Sikkim. International Journal of Professional Business Review, 8(3). https://doi.org/10.26668/businessreview/2023.v8i3.1086 |
| 8. | Ravishankar, B., & Christopher, P. B. (2020). Impact of innovative services on customer satisfaction and enhancing tourism: Airline and hotel services from tourist perspective. Journal of Critical Reviews, 7(11), 705-711. https://doi.org/10.31838/jcr.07.11.126 |
Publications
| S.NO | TITLE |
|---|---|
| 1. | Ganguly, S., Mukherjee, M., Mukherjee, S., & Roy, M. (2024). Analyzing the environmental impact on tourism in Agra: Air pollution case study. African Journal of Biological Sciences, 6(10), 5222-5238. ISSN: 2663-2187. |
| 2. | Ravishankar, B., & Christopher, P. B. (2024). Examining the impact of service quality on repurchase intent: A study of foreign international airlines. Revista de Gestão Social e Ambiental, 18(6), 1-27. ISSN: 1981-982X. |
| 3. | Singh, V., Chanchal, H. K., Paatlan, S., Divakar, C. C., Saxena, A., Shashwat, K., & Bio Gecko. (2023). An analysis of the benefits of the state tourism departments’ Facebook posts as seen by tourists. BioGecko, 12(02), 2322-2332. ISSN: 2230-5807. |
| 4. | Ganguly, S., Mukherjee, S., & Mukherjee, M. (2023). Use of modern technology in trip planning for enhancing visitor experience. The Business Review, 25(1-2), 1-111. ISSN: 0972-8384. |
| 5. | Kumar, E. T. S. (2021). Blockchain technology uninterrupted, user-friendly, providing various services in the hospitality industry. International Journal of Advanced Research in Science, Communication, and Technology, 12(3), 223-227. ISSN: 2581-9429. |
| 6. | Singh, V., Singh, A., Rawal, A., & Paul, C. (2021). How ergonomics practices affect hotel housekeeping employees in star hotels: A review study. Elementary Education Online, 20(1), 2708-2719. ISSN: 1305-3515. |
| 7. | Ravishankar, B., & Singh, V. (2020). Embryonic strategies to revitalize India?s tourism industry post-COVID-19. HYPOTHESIS ? National Journal of Research in Higher Studies, 3(2), 1-11. ISSN: 2581-8953. |
| 8. | Ravishankar, B., Christopher, P. B., & Prabu, B. C. (2020). Exploring the factors influencing airline customers’ buyback intentions from a tourism perspective. Pal Arch?s Journal of Archaeology of Egypt/Egyptology, 17(9), 8399-8415. ISSN: 1567-214X. |
| 9. | Ravishankar, B., & Christopher, P. B. (2020). Impact of tourism in India due to Coronavirus. Internal Journal of Advance Research, Ideas, And Innovations in Technology, 6(2), 281-282. ISSN: 2454-132X. |
| 10. | Singh, V., & Ravishankar, B. (2020). India vs COVID-19: The real pandemic challenge. HYPOTHESIS ? National Journal of Research in Higher Studies, 3(2), 1-5. ISSN: 2581-8953. |
| 11. | Singh, V., & Ganguly, S. (2020). Occupational health and safety for hotel housekeepers: A brief study. HYPOTHESIS ? National Journal of Research in Higher Studies, 3(2), 1-9. ISSN: 2581-8953. |
| 12. | Ravishankar, B., & Christopher, P. B. (2019). Exploring the business model with special reference to B2B in the tourism sector. IJRESM Publishing, 2(12), 334-341. ISSN: 2581-5792. |
Conference Proceedings
| S.NO | TITLE |
|---|---|
| 1. | Frederick, J., & Thangaiah, S. D. (2023). Digital transformation for organizational sustainability: Exploring the relationship between customers? service quality perceptions towards category of the hotel, income, and gender perspective. ISBN: 9789392811173. |
| 2. | Ravishankar, B., & Christopher, P. B. (2022). Business Research and Innovation: Exploring Innovation in the Aviation Sector: Post-Covid-19 Overview. ISBN: 9789394779365 |
| 3. | Singh, V., & Singh, A. (2020). CT International Hospitality and Tourism E Conference: A Critical Review of Ergonomics Practices: An insight of Hotel Industry. ISBN: 25826417. |
| 4. | Ravishankar, B., & Christopher, P. B. (2020). Hospitality And Tourism Sectors: Exploring B2B Marketing Based on Customer Perception of Tourism for Airlines and Hotels. ISBN: 9789389657418. |
Books and Chapters
| S.NO | TITLE |
|---|---|
| 1. | Singh, V., Archana, T., Singh, A., & Tyagi, P. (2024). Utilizing technology for food waste management in the hospitality industry: Hotels and restaurants. In Sustainable disposal methods of food wastes in hospitality operations (pp. 287-295). https://doi.org/10.4018/979-8-3693-2181-2.ch019 |
| 2. | Singh, V., & Singh, A. (2024). Bibliometric analysis of publications on gastronomy tourism. In Promoting sustainable gastronomy tourism and community development (pp. 81-94). https://doi.org/10.4018/979-8-3693-1814-0.ch006 |
| 3. | Singh, V., & Singh, A. (2024). Revolutionizing the hospitality industry: How ChatGPT empowers future hoteliers. In Leveraging ChatGPT and artificial intelligence for effective customer engagement (pp. 192-203). https://doi.org/10.4018/979-8-3693-0815-8.ch011 |
| 4. | Maheshwari, N., Singh, V., Singh, A., & Ansari, A. I. (2024). Understanding artificial intelligence adoption in tourism services and marketing: Boon or bane? In AI innovations in service and tourism marketing (pp. 359-374). https://doi.org/10.4018/979-8-3693-7909-7.ch018 |
| 5 | Nadda, V., Tyagi, P. K., Singh, A., & Singh, V. (2024). AI innovations in service and tourism marketing (pp. 1-554). https://doi.org/10.4018/979-8-3693-7909-7 |
| 6 | Singh, V., & Singh, A. (2023). Digital health revolution: Enhancing well-being through technology. In Implementing sustainable development goals in the service sector (pp. 213-219). https://doi.org/10.4018/979-8-3693-2065-5.ch016 |
| 7. | Rao, G. S., Mule, N. R., Divya, M., Vardhanapu, F., & Ganguly, S. (2023). Revealing the Secrets of Medical Tourism. ISBN: 978-974-496-144-3. |
| 8. | Singh, V. (2023a). Advances in Hospitality and Tourism: A post-pandemic perspective. ISBN: 978- 9392313882. |
| 9. | Singh, V. (2023b). Implementing Sustainable Development Goals in the Service Sector: Digital Health Revolution Enhancing Well-Being Through Technology. ISBN: 978-973-239-902-9. |
| 10. | Kumar, E. T. (2022a). Revolutionizing Trends in Hotel Rooms Division: A Study on Dynamics of Revenue Management in the Hotel Industry. ISBN: 978-8181-5565-7. |
| 11. | Mathivanan, V., Ravishankar, B., & Singh, C. (2022). Restart and Revival of Tourism and Hospitality Post COVID-19: Sustainable and Inclusive Tourism Strategies for tourism recovery and transformation in India: A post Covid-19 review of the hospitality sector. ISBN: 978-93939-288-1. |
| 12. | Singh, C., & Ravishankar, B. (2022). Restart and Revival of Tourism and Hospitality Post COVID-19: Sustainable and Inclusive Tourism: Sustainable recovery of the Indian tourism Industry: Post-Covid-19. ISBN: 978-93939-288-1. |
| 13. | Kumar, E. T. (2022b). Revolutionizing Trends in Hotel Rooms Division: Interpretation of Augmented Reality (AR) and Virtual Reality (VR) in Star Hotels. ISBN: 978-8181-5565-7. |
| 14. | Mathivanan, V., Singh, C., & Ravishankar, B. (2021a). Impact of Covid -19 on the Hotel Sectors in India: Significance of Multidisciplinary Global Research: Arts, Science, Humanities and Social Sciences. ISBN: 978-8182-298-9. |
| 15. | Ravishankar, B., & Frederick, T. J. (2021a). Emerging India and Its Best Practices: The Post-pandemic Era In India: Opportunities to Strengthen Economic Sustainability for Tourism Competitiveness. ISBN: 978- 93939-288-1. |
| 16. | Ravishankar, B., & Frederick, T. J. (2021b). Recovery of Hospitality Sector: Post-Covid-19 Review: Significance of Multidisciplinary Global Research: Arts, Science, Humanities and Social Sciences. ISBN: 978-8182-298-9. |
| 17. | Ganguly, S., & Mukherjee, S. (2020a). Front Office Operations and Management. ISBN: 978-93-89657- 57-9. |
| 18. | Jha, D., Mukherjee, M., Ganguly, S., Mukherjee, S., & Khanna, P. P. (2020). Tourism and Hospitality Theories and Practices. ISBN: 978-93-89657-73-9. |
| 19. | Khanna, P. P., Ganguly, S., Mukherjee, M., & Mukherjee, S. (2020). Hospitality and Tourism Industry Post Pandemic Challenges and Opportunities. ISBN: 978-93-89657-47-0. |
| 20. | Singh, V., & Singh, A. (2020). Information Technology in Tourism and Hospitality Industry: A Brief Study. ISBN: 978-93-89657-47-0. |
| 21. | Ravishankar, B., (2020a). Exploring the Impact of Emerging Technology Innovations in the Travel and Tourism Industry: An overview of the Airline Industry. ISBN: 978-93-89657-73-9. |
| 22. | Ravishankar, B., & Christopher, P. B. (2020a). Exploring B2B Marketing Based on Customer Perception of Tourism for Airlines and Hotels. ISBN: 978-93-89657-41-8. |
| 23. | Ganguly, S. (2020a). Adventure Tourism Opportunities in Kerala: A Generic Study. ISBN: 978-93-89657- 73-9. |
| 24. | Mukherjee, S., & Ganguly, S. (2020). Standard Operating Process SOPs for the Hospitality Sector in India after Post Pandemic Stage. ISBN: 978-93-89657-47-0. |
| 25. | Ravishankar, B., & Christopher, P. B. (2020b). The Post Pandemic Challenges and opportunities of the Indian Travel Industry: An overview of the Airline Sector. ISBN: 978-93-89657-47-0. |
| 26. | Singh, V., & Singh, A. (2020). Cultural Multi-Dimensional Development: A Brief Study of Tourism in India. ISBN: 978-93-89657-73-9. |
